Supported events

Category	Event	Description
Call	`call.created`	New incoming or outgoing call
	`call.queued`	Call added to queue
	`call.answered`	Agent answered call
	`call.closed`	Call ended
Conversation	`conversation.created`	First message in a conversation
	`conversation.replied`	Customer reply
	`conversation.note.added`	Internal note by agent
	`conversation.assigned`	Conversation assigned to user/team
	`conversation.closed`	Conversation closed
	`conversation.reopened`	Conversation reopened after being closed