For AI agents: visit https://developers.belco.io/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.
| Category | Event | Description |
|---|
| Call | call.created | New incoming or outgoing call |
| call.queued | Call added to queue |
| call.answered | Agent answered call |
| call.closed | Call ended |
| Conversation | conversation.created | First message in a conversation |
| conversation.replied | Customer reply |
| conversation.note.added | Internal note by agent |
| conversation.assigned | Conversation assigned to user/team |
| conversation.closed | Conversation closed |
| conversation.reopened | Conversation reopened after being closed |
