conversation.closed
{
"requestId": "HjheznXCgdmiuSTYa",
"eventName": "conversation.closed",
"date": "2025-06-11T09:18:14.109Z",
"payload": {
"shopId": "G4ag3eGyiKibrGcM7",
"conversation": {
"_id": "sSzxq7tMBFmCY28o8",
"organizationId": "nM3kTrdCv5JznJHFE",
"customerId": "YX6HM6Sfbt4GvbvZb",
"channel": "chat",
"type": "inbound-message",
"status": "open",
"assignedTo": "GKa97c5NNLzcWcHhP",
"firstItemId": "rxxtPXZng45rALFjE",
"lastItemId": "n2q34HQbpvGtBo8qJ",
"createdAt": "2025-06-11T09:15:05.075Z"
},
"conversation_item": {
"_id": "4BJMTqPwP7MDJis6G",
"type": "close",
"reference": {
"type": "user",
"_id": "GKa97c5NNLzcWcHhP"
},
"shopId": "G4ag3eGyiKibrGcM7",
"conversationId": "sSzxq7tMBFmCY28o8",
"createdAt": "2025-06-11T09:18:13.409Z",
"viaApi": false,
"updatedAt": "2025-06-11T09:18:13.409Z"
}
}
}conversation.reopened
{
"requestId": "orhn6xubCAivowSk6",
"eventName": "conversation.reopened",
"date": "2025-06-11T09:18:41.484Z",
"payload": {
"shopId": "G4ag3eGyiKibrGcM7",
"conversation": {
"_id": "sSzxq7tMBFmCY28o8",
"organizationId": "nM3kTrdCv5JznJHFE",
"customerId": "YX6HM6Sfbt4GvbvZb",
"channel": "chat",
"type": "inbound-message",
"status": "closed",
"assignedTo": "GKa97c5NNLzcWcHhP",
"firstItemId": "rxxtPXZng45rALFjE",
"lastItemId": "Tt25DJ7PHZ9oRMHKf",
"createdAt": "2025-06-11T09:15:05.075Z"
},
"conversation_item": {
"_id": "yL6nxp66yhYgQ7yfK",
"type": "open",
"reference": {
"type": "auto"
},
"meta": {
"status": "closed"
},
"shopId": "G4ag3eGyiKibrGcM7",
"conversationId": "sSzxq7tMBFmCY28o8",
"createdAt": "2025-06-11T09:18:40.431Z",
"viaApi": false,
"updatedAt": "2025-06-11T09:18:40.431Z"
}
}
}conversation.assigned
{
"requestId": "4q3Rem4G6pRrWt5zs",
"eventName": "conversation.assigned",
"date": "2025-06-11T09:17:20.936Z",
"payload": {
"shopId": "G4ag3eGyiKibrGcM7",
"conversation": {
"_id": "sSzxq7tMBFmCY28o8",
"organizationId": "nM3kTrdCv5JznJHFE",
"customerId": "YX6HM6Sfbt4GvbvZb",
"channel": "chat",
"type": "inbound-message",
"status": "open",
"assignedTo": "GKa97c5NNLzcWcHhP",
"firstItemId": "rxxtPXZng45rALFjE",
"lastItemId": "vEHvMczSiiKv2MpCk",
"createdAt": "2025-06-11T09:15:05.075Z"
},
"conversation_item": {
"_id": "sJ2KnQqJZsEJ8pci5",
"type": "assignment",
"reference": {
"type": "user",
"_id": "GKa97c5NNLzcWcHhP"
},
"meta": {
"assignedTo": "hDPhQuae27KmsYREq",
"previousUserId": "GKa97c5NNLzcWcHhP"
},
"shopId": "G4ag3eGyiKibrGcM7",
"conversationId": "sSzxq7tMBFmCY28o8",
"createdAt": "2025-06-11T09:17:20.768Z",
"viaApi": false,
"updatedAt": "2025-06-11T09:17:20.768Z"
}
}
}conversation.created
{
"requestId": "NMbsKcBA64MchrKjQ",
"eventName": "conversation.created",
"date": "2025-06-11T09:15:09.159Z",
"payload": {
"shopId": "G4ag3eGyiKibrGcM7",
"conversation": {
"_id": "sSzxq7tMBFmCY28o8",
"organizationId": "nM3kTrdCv5JznJHFE",
"customerId": "YX6HM6Sfbt4GvbvZb",
"channel": "chat",
"type": "inbound-message",
"status": "open",
"assignedTo": "GKa97c5NNLzcWcHhP",
"firstItemId": "rxxtPXZng45rALFjE",
"lastItemId": "dcwYb87TJumYte4Ad",
"createdAt": "2025-06-11T09:15:05.075Z"
},
"conversation_item": {
"_id": "rxxtPXZng45rALFjE",
"type": "message",
"body": "test chat",
"reference": {
"type": "customer",
"_id": "YX6HM6Sfbt4GvbvZb"
},
"pageUrl": "https://app.belco.io/inbox/BK7topgDhXL9Tawy2/conversation/WKxHFuePDhnrwmzA7",
"pageTitle": "Inbox",
"pageReferrer": "https://app.belco.io/inbox/all",
"shopId": "G4ag3eGyiKibrGcM7",
"conversationId": "sSzxq7tMBFmCY28o8",
"createdAt": "2025-06-11T09:15:05.095Z",
"viaApi": false,
"updatedAt": "2025-06-11T09:15:05.096Z"
}
}
}conversation.replied
{
"requestId": "o2aniTywtD9uw7YG8",
"eventName": "conversation.replied",
"date": "2025-06-11T09:15:42.299Z",
"payload": {
"shopId": "G4ag3eGyiKibrGcM7",
"conversation": {
"_id": "sSzxq7tMBFmCY28o8",
"organizationId": "nM3kTrdCv5JznJHFE",
"customerId": "YX6HM6Sfbt4GvbvZb",
"channel": "chat",
"type": "inbound-message",
"status": "open",
"assignedTo": "GKa97c5NNLzcWcHhP",
"firstItemId": "rxxtPXZng45rALFjE",
"lastItemId": "bojadgRivFJxQTFHG",
"createdAt": "2025-06-11T09:15:05.075Z"
},
"conversation_item": {
"_id": "bojadgRivFJxQTFHG",
"via": "web",
"body": "reactie!",
"attachments": [],
"reference": {
"type": "user",
"_id": "GKa97c5NNLzcWcHhP"
},
"createdAt": "2025-06-11T09:15:38.426Z",
"preSaveId": "sSzxq7tMBFmCY28o8-ee194b7a82805dcc137def8447449129",
"type": "message",
"shopId": "G4ag3eGyiKibrGcM7",
"conversationId": "sSzxq7tMBFmCY28o8",
"viaApi": false,
"updatedAt": "2025-06-11T09:15:38.619Z"
}
}
}conversation.note.added
{
"requestId": "b9ZqcXCPQKWmSYsrb",
"eventName": "conversation.note.added",
"date": "2025-06-11T09:16:35.660Z",
"payload": {
"shopId": "G4ag3eGyiKibrGcM7",
"conversation": {
"_id": "sSzxq7tMBFmCY28o8",
"organizationId": "nM3kTrdCv5JznJHFE",
"customerId": "YX6HM6Sfbt4GvbvZb",
"channel": "chat",
"type": "inbound-message",
"status": "open",
"assignedTo": "GKa97c5NNLzcWcHhP",
"firstItemId": "rxxtPXZng45rALFjE",
"lastItemId": "doTAEkFeeEE2xMRiz",
"createdAt": "2025-06-11T09:15:05.075Z"
},
"conversation_item": {
"_id": "RJ7AQkAayEaHJv8XA",
"body": "note added",
"type": "note",
"reference": {
"type": "user",
"_id": "GKa97c5NNLzcWcHhP"
},
"shopId": "G4ag3eGyiKibrGcM7",
"conversationId": "sSzxq7tMBFmCY28o8",
"createdAt": "2025-06-11T09:16:32.829Z",
"viaApi": false,
"updatedAt": "2025-06-11T09:16:32.830Z"
}
}
}